Help Desk Ticket

eLearning Help Desk

  • Ask questions and report problems with the eLearning software.
  • Contact your instructor for any issue with accessing quizzes or content or if your quiz needs to be reset.
  • Questions received outside of normal business hours will be processed the next business day.
  • eLearning Help Desk business hours: Monday – Thursday: 7:30 am-5:30 pm
  • Call (989) 686-9401 to arrange one-on-one D2L training.

Use your Delta College email address for correspondence when submitting a Help Desk ticket. E-mails are reviewed on a regular basis and handled as quickly as possible.

Course Merge Request

Course Merge Request form

Sample reasons to contact eLearning-

  • eLearning (D2L Brightspace errors/questions/concerns
  • TechSmith Relay
  • Zoom
  • Virtual Classroom
  • Video Assignments
  • PackBack
  • Ally
  • Quick Eval
  • Book Publisher Content
  • Faculty Enrollments
  • Merged Courses

All other questions should be directed to the indicated area

  • Microsoft Office downloads (OIT)
  • Email (OIT)
  • Portal (OIT)
  • Single Sign On – SSO (OIT)
  • Registration’s (Registrar’s)
  • Self-Serve Grade Input (Registrar’s)
  • Grade questions (Instructor)
  • Content Questions (Instructor)
  • Book Requirements (Bookstore)

Help Desk Web Form
First Name  
Last Name  
Student Faculty or Staff   
Delta College ID Number  
Delta Email  
CCs  
Phone  
Course ID    Course Code info
Subject  
Description   
Attachment   Attach files
Each of your file(s) can be up to 20MB in size.
Classifications   
Priority   
Status   
   
powered by